RESCUESKIN

Creating fluid customer experience for an e-commerce exclusive product.

Overview

RESCUESKIN is a biocompatible skincare solution that is derived from components of stem cells. The brand is sold exclusively online and features 2 products, a serum and a moisturizer.

Challenge

Following a huge surge in demand due to Naomi Campbell's mention of the products on Watch What Happens Live (in 2017), the brand needed immediate reinforcement to support sales and overall customer experience via digital channels. As the customer base grew, the importance of a fluid communications strategy was instrumental in terms of driving loyalty and lifetime value.

Tactics & Results

+ Build-out for templates supporting ad hoc and automated messages + Integration with e-commerce system (Shopify) and WordPress + Email platform migration (from Klaviyo to Mailchimp) + Ongoing testing and optimization + Development of loyalty & subsciption program framework to encourage referrals